Privacy Policy

Automate Humans LLC ("Automate Humans," "we," "us," or "our") operates the website automatehumans.io and provides WhatsApp-based AI automation services for businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through WhatsApp or other channels.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

1. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or book a demo on our website
• Send us an email or communicate with us
• Subscribe to our newsletter or marketing communications
• Engage with us through social media platforms
• Sign up as a client for our automation services

This information may include your name, email address, phone number, business name, business address, and any other information you choose to provide.

Information Collected Through Our Services

When you use our WhatsApp AI automation services as a client, we process data on your behalf, which may include:

• WhatsApp messages between your business and your customers
• Customer names and phone numbers as provided through WhatsApp
• Order details, booking information, and support inquiries
• Conversation metadata (timestamps, message delivery status)

We process this data solely to provide our automation services to you and in accordance with our service agreement.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Device type (desktop, mobile, tablet)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services: Setting up, operating, and maintaining WhatsApp AI automation for your business
• To communicate with you: Responding to inquiries, sending service updates, and providing customer support
• To improve our services: Analyzing usage patterns to enhance our platform and AI capabilities
• To process transactions: Managing billing, invoicing, and payment processing
• To send marketing communications: With your consent, sending information about our services, promotions, and industry insights
• To comply with legal obligations: Meeting regulatory requirements and responding to legal requests
• To protect our rights: Preventing fraud, enforcing our terms, and protecting the security of our platform

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: We share data with trusted third-party service providers who assist us in operating our business, including cloud hosting providers, payment processors, and analytics services
• WhatsApp / Meta: As part of our WhatsApp Business API integration, certain message data is processed through Meta's infrastructure in accordance with Meta's privacy policies
• AI processing: Conversation data may be processed through AI services (such as Anthropic's Claude) to generate automated responses. This data is processed in accordance with the AI provider's data handling policies
• Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With your consent: We may share information for any other purpose with your explicit consent

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

For client data processed through our automation services, we retain conversation data for the duration of our service agreement plus 30 days, unless otherwise specified in your service contract.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to certain exceptions
• Opt-out: You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly
• Data portability: You can request a copy of your data in a structured, commonly used format

To exercise any of these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers and service providers are located. By using our services, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us